FAQ

Frequently Asked Questions

Orders & Customization

Are your ties fully customized?

Yes. Every tie is personalized for the person it is made for: his name embroidered on the back, a personal ID card in his name, and a greeting card with your own message. All of it is included, at no extra cost.

Can I personalize the tie with my name?

Yes, every tie. His name, initials or a short line is embroidered on the back of the tie at no extra charge. It is part of The Signature Set that comes with every order.

What is included with each order?

Every tie, from our most affordable to our most exclusive, arrives as The Signature Set: everything he needs, nothing left for you to do.

The tie
A pocket square
His name embroidered on the back
A personal ID card in his name, with a 1-year warranty
A personalized greeting card
A tie care guide
A premium gift box
A gift bag
Free shipping within the USA

What is the personal ID card?

A card in his name that records his tie and its one-year warranty. You can add a date that matters, such as a wedding or an anniversary.

He doesn't read Persian. Does that matter?

No. Every Persian Heritage tie comes with a card in English that carries the verse and its meaning, so he can tell anyone who asks. The care guide is in English too.

Are your ties handmade?

Yes. Every tie is handmade in Italy. Ties in our Persian Heritage Series are then hand-painted in San Diego, one stroke at a time. Never printed.

Shipping & Delivery

Do you ship internationally?

Yes. We proudly offer worldwide shipping.

Is shipping free?

We offer free domestic shipping within the United States. International shipping costs are calculated at checkout based on destination and shipping method.

How long does delivery take?

Each tie is personalized after you order, which takes about one business week. It then ships, with free delivery anywhere in the USA. For Christmas delivery, please order by December 12. For weddings and other dated occasions, order at least two weeks ahead.

Will I receive tracking information?

Yes. Once your order has been shipped, you will receive tracking details via email.

Warranty & Returns

Do your products include a warranty?

Yes. Every tie comes with a 1-year warranty, recorded on its personal ID card.

What does the warranty cover?

Everything. If anything goes wrong with your tie in the first year, for any reason, we replace it. No conditions.

Can I return a personalized tie?

Yes, even with his name on it. If it isn't right, email support@btstyle.com and we will arrange a return or exchange.

Care & Maintenance

How should I care for my tie?

Dry clean only, never machine wash. Untie it by reversing the knot instead of pulling the narrow end through. Roll it loosely or hang it, and let it rest a day between wears. On a hand-painted tie, never spot-clean the painted area with water. A care guide in English comes in every box.