Refund policy

At BT STYLE SIGNATURE, every tie is made with care, and your satisfaction matters to us. This policy explains our warranty, returns and refunds in plain terms.

One-Year Signature Warranty

Every tie is covered by a one-year warranty from the date of purchase, recorded on its personal ID card. If anything goes wrong with your tie in the first year, for any reason, we replace it. No conditions.

Returns & Exchanges

If your tie isn't right, you can return or exchange it, including personalized ties with a name embroidered on the back.

To start a return or exchange, email support@btstyle.com with your order number, and we will guide you through the next steps.

Refund Process

Once we receive and review your return, your refund will be issued to the original payment method. Processing times may vary depending on your payment provider or bank.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us as soon as possible with your order number and photos of the issue, and we will make it right promptly.